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How to use Wi-Fi calling on your phone

Make calls and send text messages over the internet

©istockphoto.com/m-imagephotography

Ever heard of Wi-Fi calling? Instead of your smartphone going through a tower-based cellular system to make calls and send text messages, your device connects to the internet via a Wi-Fi hot spot. Wi-Fi calling works wherever you can find an accessible Wi-Fi signal. It’s perfect if there's a corner in your home that wireless signal seems to have a hard time reaching. You just have to set it up on your smartphone first. It’s easy – here’s how.

1. Make sure your phone supports Wi-Fi calling

  • Wi-Fi calling is available on many devices, including:
  • iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7 or 7 Plus with iOS 10.3.2 (or later) installed
  • LG G4 with Android software version 6.0 (or later), LG G5 with Android software version 6.0.1 (or later), LG G6
  • Samsung Galaxy Note 5 with Android software version 6.0.1 (or later)
  • Samsung Galaxy S6, S6 edge, S7 or S7 edge with Android software version 6.0.1 (or later)
  • Samsung Galaxy S8, S8+

Keep in mind that a monthly voice and data plan is required to use Wi-Fi calling and an LTE SIM card must be installed.

2. Enable Wi-Fi calling on your device

If you have an iOS device:

  1. Start by making sure you’re connected to a Wi-Fi network
  2. Tap Settings on your iPhone
  3. Scroll down and tap Phone
  4. Tap Wi-Fi Calling
  5. Toggle the Wi-Fi Calling on This iPhone slider to the On position
  6. You’ll be asked “Enable Wi-Fi Calling?” Select Enable to continue.
  7. Agree to the Terms and Conditions
  8. Enter and confirm your Primary Address

Samsung:

  1. Make sure you’re connected to a Wi-Fi network
  2. Select the Phone icon on your phone’s main screen
  3. Select More in the top-right corner
  4. Select Settings
  5. Select Wi-Fi Calling on the resulting screen
  6. Select the link below the Wi-Fi Calling toggle switch to register for Wi-Fi Calling
  7. Follow the simple steps to verify your phone number
  8. Accept the Terms and Conditions
  9. Enter your emergency address and press Continue. Once your address is verified, you’ll receive a text message confirming that your registration is complete.
  10. Go back to your phone’s settings, select Phone, select More, select Settings and then toggle the Wi-Fi Calling switch to the On position. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.

To watch a video that demonstrates the step-by-step instructions above, click here.

LG:

  1. Select the phone icon on your phone’s main screen
  2. Select the three-vertical-dots icon in the top-right corner
  3. Select Call settings
  4. Click on Wi-Fi Calling. This will bring you to the Wi-Fi Calling page
  5. Click on the link to register for Wi-Fi Calling
  6. Enter your phone number and select Get Verification Code. You’ll then receive a text message with your verification code.
  7. Enter your verification code and press Submit
  8. Accept the Terms and Conditions
  9. Enter your emergency address and press Continue. Once your address is verified, you’ll receive a text message confirming that your registration is complete
  10. Go back to Call settings and then toggle the Wi-Fi Calling switch to the On position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.

To watch a video that goes through the step-by-step instructions above, click here.

3. Make some calls and send some texts over Wi-Fi

Now that Wi-Fi calling has been switched on, any calls and texts made while connected to a Wi-Fi network will go through the internet rather a cellular signal, helping you find and maintain a strong connection in even more places. What’s more is that Wi-Fi calling provides a seamless transition between the cellular network and Wi-Fi, with no interruption in the call. Just remember: calls and texts sent over Wi-Fi calling will still be subtracted from your monthly subscription limits.

To learn more about Wi-Fi calling on your Rogers device, click here.