Skip to Content
Internet - May 4, 2016

How-To: Troubleshoot Wi-Fi Issues

Can’t connect? Get back online with these three easy steps.


Wi-Fi has become such a vital part of our home lives that most of us would probably notice its absence faster than we would detect problems with our water or heating.

The good news is that, unlike with pipes and furnaces, troubleshooting a Wi-Fi issue usually doesn’t require a costly repair. Most of the time, you can fix the problem yourself quickly and without spending a dime.

If you’re experiencing trouble with your Wi-Fi, try following the steps below. These solutions will address most common problems and get you back online in a matter of minutes. If you’re still experiencing issues, visit Rogers at

1. Restart Your Devices and Your Wireless Gateway

Like old-timey switchboard operators, wireless technology sometimes gets a bit confused. You can usually fix this by restarting your devices and router. Completely power down your phones, tablets and computers before switching them back on. Unplug your router for 20 seconds, then plug it back in and wait a few minutes while it powers up and resets. Believe it or not, this simple procedure will solve most Wi-Fi problems.

2. Check for Interference

Many modern households are home to a variety of wireless devices, including speakers and baby monitors. They often operate on the same frequency as your router – 2.4 GHz – and can interfere with your wireless signal. Even microwaves have been known to cause problems. Moving wireless sources apart from each other can help. If you’re still having problems, you might consider switching to a different frequency. Rogers Advanced and Rocket Wi-Fi modems offer a separate 5 GHz channel.

3. Relocate Your Gateway

Wireless signals are powerful, but they can be blocked by thick walls, floors and even certain types of doors. If you set up your source in a den nestled in the corner of your home’s top floor, there’s a chance you may have trouble accessing a strong signal on lower floors and opposite ends of your home. To ensure a strong, uninterrupted signal, your best bet is to place your router in a central location near where you most often have need for Wi-Fi, like in the centre of the ground floor close to the living room and kitchen.

Learn More