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Internet - Apr 22, 2016

How-To: Reset Your Hitron Home Networking Password

Here are four simple steps to update your Rogers Rocket, Rocket Gigabit or Advanced Wi-Fi Modem password

Most of us don’t think much about our Wi-Fi modem after it’s been installed and connected to all of our personal devices. It’s invisible, quietly doing its job. But regularly updating your Wi-Fi password and ensuring it’s personalized and difficult for others to guess is an important part of cyber safety.

We’re going to lead you through the process of accessing the firmware of your Hitron modem (Rocket™, Rocket™ Gigabit or Advanced Wi-Fi) via PC and changing your password.

1. Connect Your Modem to a Computer with a Cable

Before doing anything else, connect your modem to a laptop or desktop with an Ethernet cable. You can pick any of the open ports on the back of the modem.

2. Access the Modem Firmware

Once connected, open a Web browser (it doesn’t matter which you choose) and type the following string of numbers into the address bar: Hit the enter key. You’ll find yourself on a login page. Type “cusadmin” into the username field and “password” into the password field. Hit enter again and you should find yourself on the homepage of your modem’s firmware settings.

3. Navigate to the Password Screen

Now you’re in network geek country; lots of acronyms and numbers you won’t be able to make heads or tails of. Not to worry, though; there’s a simple path consisting of just two clicks that will get you where you need to go. First, click the grey Wireless tab at the top of the page (not to be confused with the blue Wireless tab found just below in the Status menu). On the Wireless page menu, click the blue WPS & Security tab. That’s it. You’re where you’re supposed to be.

4. Find or Change Your Password

On the right side of the page under Security Settings, you should see the name of your network – or perhaps networks, if your modem supports more than one. Each network will have a field called “Pass phrase.” The string of characters in this field is your current password. If you’ve simply forgotten your password and just wanted to look it up, jot it down. If you want to change your password, delete the current password and type in your new password. Click Save Changes and you’re done. Make sure to test the network on a wireless device before exiting, just so you don’t have dive back into your modem to change things again.