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How to make sure your Smart Home Monitoring system is always working properly

Create automation rules to alert you the moment something goes wrong, so you can take steps to fix the problem and keep your family and property safe

To ensure that you’re always making the most of Rogers Smart Home Monitoring, it’s a good idea to customize your system so that it does what you want it to do, when you want it done. All you need do is set up some simple if/then rules. The first and most basic rule all users should set up will alert you if your system ever experiences a problem.

If, for example, your security system loses connectivity, it’s important that you’re alerted right away, so you can address the issue while continuing to keep your family and property safe. A rule like this takes less than a minute to create, and you can do it right now from the Rogers Smart Home app (which you can download here (iOS) or here (Android) on your phone. Here’s how.

1. Start by making sure your emergency contact list is up to date by opening the app, signing in, tapping More in the bottom right, then scrolling down and tapping Contacts. You should see a list of contacts (including yourself) that the system will use to call in emergency and non-emergency situations. Edit or add appropriate contacts by touching the plus icons. Now you’re ready to create rules that involve sending emails and text messages.

2. To create a rule, open the app, sign in and tap Automation at the bottom of the screen. Now tap the plus button. Tap Rules (defaults to Scenes), then you’ll see three options: “My Security System Changes,” “A Sensor Detects Something” and “A Time of Day Occurs.” When one of those options is tapped, it’s followed by a list populated with devices and events. This is the “If” part of the rule. To create a rule notification when your security system loses power, for instance, choose the “My Security System Changes” rule type. Now scroll down the list and select “Power Lost” and tap Next. You’ll then be prompted to choose whether to send a text message or email, and then to choose who will receive it. Do so (choose yourself for this one), tap Next, then Save. Now, should your security system lose power, you’ll instantly be sent a text and or email.

3. Continue creating similar rules for each of the smart home devices you own, as needed. For example, if your security system fails to arm, you can have the system send you a text message. Or if your motion, water or smoke sensors experience trouble, you can be alerted via email. This is the smartest and easiest way to ensure that your devices are always functioning properly and that you know the instant something goes wrong.

Click here to find out more about Rogers Smart Home Monitoring.

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