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Connect - Mar 17, 2016

How-To: Activate Your New SIM Card

Connect your phone to the Rogers network in just three quick steps
©istockphoto.com/Todor Tsvetkov

A mobile phone isn’t really a phone until you plug in a subscriber identification module – better known as a SIM card. That’s what lets you make calls, send texts and access the wonders of the World Wide Web.

Activating a SIM card takes only a couple of minutes, and you can do it yourself. Just plug the SIM card into your phone (methods vary by model – you may need to consult the manufacturer’s website if you can’t figure out how) – turn on your device and follow the steps below.


1. Locate the SIM card numbers for your old and new cards

The SIM card number is the ridiculously long number written on the top of your SIM card. You may want to write it down before popping the new card into your phone, double-checking to ensure you make no mistakes. It’s always smart to keep a record of it in case you lose your phone. You should also be able to find it in the About menu of your device while it’s inserted, potentially listed as the ICCID number or SIM ID number, depending on your hardware’s make, model and operating system.


2. Log in to your MyRogers account

Head over to rogers.com (or just click here) and log in to your MyRogers account by entering your username and password in the two yellow fields and clicking Sign In.

Hover over the Services tab and select Wireless. If multiple wireless numbers are associated with your account, you’ll need to select the specific number you want to use. In the section titled My Wireless Package, click Change My SIM.

You’ll be prompted to enter both the old SIM card number and the new one. As noted earlier, they’re long numbers, so make sure you look them over carefully once you’ve typed them in to make sure they’re correct. Then click Change.


3. Check to verify your new card is working

Look at the status bar at the top of your device’s homescreen and check to see if it has connected to the Rogers network. If it doesn’t connect, try turning your phone off and restarting it. That should fix the problem. If you’re still having trouble, visit rogers.com/support for more help.